Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and Disruptica LLC (“Buglady,” “we,” “us,” or “our”), the company that operates the Buglady website, dashboard, embeddable feedback widget, APIs, and related services (together, the “Service”).

By creating an account, embedding the widget, or otherwise accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization. If you do not agree, do not use the Service.

• “Customer” means the individual or organization that registers for an account.
• “End User” means a person who submits feedback through a widget that a Customer has embedded in the Customer’s own product or website.
• “Customer Content” means the data, feedback, messages, attachments, repository content, and other materials that you or your End Users submit to or make available through the Service.
• “Requests” means the structured items the Service creates from feedback, which may be enriched with AI-generated analysis.

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate account information and to keep it current.

You are responsible for safeguarding your account credentials and for all activity that occurs under your account. Notify us promptly at help@disruptica.com if you suspect any unauthorized use.

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service for your internal business purposes during your subscription term. We reserve all rights not expressly granted.

You agree not to, and not to permit anyone to:

• use the Service in violation of any law or third-party rights, or to transmit unlawful, infringing, or harmful content;
• upload malware, attempt to gain unauthorized access to the Service, or interfere with its operation or security;
• reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent this restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties except as expressly permitted;
• scrape or use automated means to access the Service in a manner that exceeds reasonable use or that we have not authorized.

You are solely responsible for the products and websites where you deploy the widget and for your relationship with your End Users. You must maintain your own privacy notice and obtain any consents required by law before collecting feedback or other information from End Users through the widget.

As between you and Buglady, you control and are responsible for Customer Content, including End User feedback. We process that content on your behalf to provide the Service, as described in our Privacy Policy.

The Service can connect to third-party services you choose to enable, such as GitHub, Jira, and payment processing through Stripe. Your use of those services is governed by their own terms, and we are not responsible for third-party services or their availability. You authorize us to access and exchange data with those services as needed to provide the features you enable.

The Service uses artificial intelligence to triage feedback and generate technical analysis (for example, suspected files, effort estimates, and suggested fixes). AI output is generated automatically, may be inaccurate or incomplete, and is provided for informational purposes only.

You are responsible for reviewing and validating AI output before relying on it. AI output does not constitute professional, legal, security, or engineering advice, and we make no warranty regarding its accuracy or fitness for any purpose.

You retain all rights in your Customer Content. You grant us a worldwide, non-exclusive license to host, process, transmit, and display Customer Content solely to operate, secure, and improve the Service and to provide it to you.

We own all rights in the Service, including its software, design, and trademarks. If you send us suggestions or feedback about the Service, you grant us a perpetual, royalty-free license to use them without restriction or obligation to you.

• Plans and fees. Paid features are offered on a subscription basis. Fees, billing frequency, and plan limits are described at the time of purchase or in an order.
• Billing and renewal. Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. We (or our payment processor, Stripe) will charge the payment method on file.
• Cancellation. You may cancel at any time; cancellation takes effect at the end of the current billing period, and you retain access until then.
• Refunds. Except where required by law, fees are non-refundable and there are no refunds or credits for partial periods or unused features.
• Taxes. Fees are exclusive of taxes; you are responsible for any applicable sales, use, or similar taxes.
• Price changes. We may change fees on a going-forward basis with reasonable advance notice, effective at your next renewal.

We may offer free trials or features identified as beta, preview, or early access. These are provided “as is,” may be changed or discontinued at any time, and may be subject to additional terms.

We may suspend or terminate your access to the Service if you breach these Terms, fail to pay fees, or use the Service in a way that risks harm to us, other users, or third parties. You may stop using the Service and close your account at any time.

Upon termination, your right to use the Service ends. We may delete Customer Content after a reasonable period; you are responsible for exporting any data you wish to keep before your account is closed. Provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and governing law) will survive termination.

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

To the fullest extent permitted by law, Disruptica LLC and its suppliers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Service.

Our total liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) US $100.

You will defend, indemnify, and hold harmless Disruptica LLC from and against any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your Customer Content, your use of the Service, your products and websites, your End Users, or your violation of these Terms or applicable law.

We may modify the Service or these Terms from time to time. If we make material changes to these Terms, we will update the “Last updated” date and, where appropriate, provide additional notice. Changes take effect when posted, and your continued use of the Service constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. You and Disruptica LLC agree to the exclusive jurisdiction and venue of the state and federal courts located in Broward County, Florida for any dispute arising out of or relating to these Terms or the Service. We encourage you to contact us first at help@disruptica.com so we can try to resolve any concern informally.

These Terms, together with any order and our Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control.

Questions about these Terms can be sent to help@disruptica.com, or by mail to: